The Resilient Tourism Flagship supported by Innosuisse aims at accelerating the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models.

This website is dedicated to the activities and projects that are included in SP4 "Coordination, Orchestration and Communication", led by EHL Hospitality Business School and University of Applied Sciences of the Grisons (FHGR).

To learn more about the Flagship and the other subprojects, please consult the main website for the project.

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SP4 - Coordination, Orchestration and Communication

SP4 aims to amplify the outputs of the first three subprojects by generating dialogues within and beyond the primary stakeholders, as well as fostering the digital transformation of the Swiss travel sector.

These objectives are based on the implementation of four different activities:

  1. Annual Conferences
  2. Travel Innovation Living Lab in Canton de Vaud
  3. Thought Leaders Platform (Podcast and video series)
  4. Travel Digital Transformation Hub

1. Annual Conferences

The SP4 team organizes yearly events to discuss about the Flagship project progress and bring together all project partners.

The first annual conference takes place on February 24, 2023, at EHL Lausanne Campus. As it is the first time that project partners will meet, this event remains private to the partners.

The full partner list is available on the main Resilient Tourism website.


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2. Travel Innovation Living Lab

The Travel Innovation Living Lab is a joint effort between EHL Hospitality Business School, the Service de la promotion de l’économie et de l’innovation (SPEI) and Vaud Promotion to support the digitalization of the Vaud travel sector. The purpose is to offer coaching to small and medium enterprises (SMEs) to drive innovation in the sector.

In November 2022, the three organizations have launched the first call for projects. The selected projects will benefit from CHF 5’000 and 6-month coaching from the EHL network or external consultants.

Results will be announced soon.

3. Thought Leader Platform (Podcast and video series)

The Thought Leaders Platform follows the ambition to create a Swiss digital tourism community, where experts share their experience and exchange with other stakeholder of the industry. It is in our belief that tourism resilience will be more effective with a stronger Swiss community.

  • The Resilient Tourism Podcast Series :   The Resilient Tourism Podcast Series has been created with the idea to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector. You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector.

Each podcast has been recorded in the national language of the speaker, but we have made available the corresponding summaries and transcriptions. 

Season 1 is out! Discover now the first four episodes of the series.

4. Travel Digital Transformation Hub

The Travel Digital Transformation Hub is a collaboration space offered to facilitate the design of applied research projects for the benefit of the Swiss travel sector. It connects academics and industry professionals willing to drive innovation in the travel & tourism sector. With our expertise in project funding, we are willing to contribute to the innovation of the sector.

By joining the hub, members will be benefitting from our continuous support, a large EHL and Flagship network and hopefully some significant advances in their project.

If you want to know more

Contact us today to learn more about our project